Washington, D.C. Office of Unified Communications Modernizes its 311 System on Salesforce
Cloud-based 311 system, built on Salesforce Service Cloud, supports fast, professional and cost-effective response to non-emergency calls for the District’s 700,000 residents and 200,000 daily visitors The migration has enabled the agency to reduce system downtime, call hold times and costs while strengthening its partnerships and relationships across the community Salesforce Einstein Analytics uses AI […]